Service update: There were a few hours last Friday when certain parts of the app experienced a significant drop in performance. This was limited to a number of actions that prompted an email to send — like signing up (doh!) and resetting your password. Images, projects, feedback and uploading were unaffected.

Performance and service stability are paramount, so a significant amount of work has gone into building new and nerdy ways for Prevue to handle emails in the future. A patch fix was released on Sunday, and everything has been humming along nicely since.

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This weekend we launched an entirely new website, Blog and Support site. It's been over a month in the making and has been re-designed from the ground up... it's lightning fast, optimised for mobile and contains lots more juicy information about Prevue. Stay tuned for the behind-the-scenes articles over the next few days.

Check it out

Service update: At midnight on Sunday, a large part of Prevue's architecture was upgraded for all accounts. This means a much faster and more stable service for everyone — continuing on our commitment to 100% uptime. If you head to your account, you'll notice the difference in speed!

An article about the difference between products who say they care about customers, and those who really do. A story of a Prevue support request:

“It's 11pm on a Monday, and I'€™m getting ready to finish up for the night when I get an email from a Prevue customer — they'€™re having an issue with making a credit card payment. It reads something like "€œhelp. can'€™t make payment." — €Ša fairly vague support request, but not at all uncommon....”

Read on Medium

As a user, choosing account URLs is hard — like myname.app.com, €Šespecially when your usual names are already taken. Sometimes the choice is even enough to deter users from signing up at all — €Šwhich is why a lot of services, Prevue included, are moving towards auto-creating a random URL on behalf of the user, then allowing them to change it later if necessary.

Read on Medium

It applied to Ludwig Mies van der Rohe when he was designing buildings in the mid 1900'€™s, and it remains true in product design today. Though I don'€™t profess to know much about architecture, another likely commonality with product design is that it'€™s those same details that are the easiest to forget. But it'€™s those little things, the tiny minutia of detail, that ultimately make beautiful products, and beautiful houses.

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