An article about the difference between products who say they care about customers, and those who really do. A story of a Prevue support request:
“It's 11pm on a Monday, and I'm getting ready to finish up for the night when I get an email from a Prevue customer — they're having an issue with making a credit card payment. It reads something like "help. can't make payment." — a fairly vague support request, but not at all uncommon....”
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